Frequently asked questions

What is Faux Fur?

Faux Fur is fake fur.  It is an alternative to real fur, and is much more popular.  It can be hard to tell the difference, many people purchase Faux Fur as they know that no animals have been bred and killed for their item.  We only use 100% Faux Fur and guarantee that no real fur is used in any of our throws or cushion covers.

What is it made of?

Faux Fur is made of fine synthetic fibres and is usually knitted. This can be dyed to any animal pattern design or colour. Modacrylic, acrylic and polyester fibres are used. 

I have seen faux fur throws in the high street or on other websites at cheaper prices. Why is this?

As with most things, you get what you pay for. It was our mission to bring stylish, top-quality products to the market at affordable prices. Our products differ in the following ways to cheaper ones:Quality and thickness/­denseness of fur. Cheaper furs usually contain fewer, shorter fibres and therefore feel less luxurious. In addition, each style of fur we sell has its own unique texture as well as colouring, and the length of the fibres will vary even within one style.    Please don't be taken in by some of the "faux fur throws" available on Ebay, Amazon or the large chain stores, often under £20. We mean the kind of products usually sold as a rolled bundle. These are thin microfibre blankets which are brushed in the manufacturing process to raise a very low "furry" pile. Whilst they may be of good quality and suitable for some purposes, they are certainly not equivalent to the beautiful, rich and complex decorative fabrics which we feature here, and which rank as some of the most expensive fabrics to manufacture and buy anywhere in the world.

Are your faux fur products hypo-allergenic?

Our products have not been clinically tested for allergies, however all our fibres are 100% artificial, including our cushion pads, so people with allergies to animal fur, should not be affected by our faux fur products.

Where are our products made?

We produce all of the throws and cushions ourselves here in the UK. Although much of the faux fur fabric we use is produced and imported from China, some fur designs are made here in the UK. We also make the cowhide and sheepskin footstools in our own studio together with pet products, fur garments and seat pads.
 

How many sizes do you do in your faux fur throws?

We make a range of sizes, 9 standard sizes in total from 39” x 59” (100cm x 150cm) to 118” x 118” (300cm x 300cm). But as we make all of them ourselves, we are happy to produce other sizes if you need them. This also applies to the cushion covers.

What backing do the throws come in?

They are available with either a faux-suede, or a thin super soft fleece backing (Velboa), or they can be produced in double-sided fur (using 2 thicknesses of fur). However, double-sided throws are not offered in a few of our designs because the fur is just too thick and heavy to manage. Please consider the additional weight if ordering a double-sided throw. These are also treated as bespoke items, made to order, and as such are non-returnable.

Will my faux fur throw shed fibres?

Although we take great care to remove as many loose fibres as possible that occur during the manufacturing process, some may remain. When you first receive your throw, give it a gentle shake or ideally lightly vacuum it to remove any remaining fibres. Under normal use, your throw will not ‘cast’ or shed hairs, although sometimes some of the longer hairs can be broken off if the throw is sat on regularly.

How do I care for my faux fur throw?

Please read our section on ‘Aftercare’ on our website.

Where do your cowhide rugs originate from?

Our cowhide rugs originate from Brazil, Argentina, Chile and Venezuela.

When placing my order on your site, is it safe?

You can be assured that any information you offer whilst paying for your order is completely secure. You will find more detailed information about methods of payment and your security by clicking this link https://www.faux-fur-throws.com/content/your-security.html 

What details and information do you keep about me and is it safe?

You can visit our privacy policy by following this link https://www.faux-fur-throws.com/content/privacy-policy.html and you will be able to see what information we have to keep, what we may need to share, and our commitment to keeping all of your details as secure as possible.

When will I receive my order?

Although every attempt is made to dispatch your order as soon as possible, usually within a few days, sometimes due to seasonal pressures, high demand for particular lines or manufacturing challenges, there may be extended delays. For these reasons, we ask that you allow up to 28 days for delivery. If you have a specific occasion that you require your order for, please contact us before placing an order to confirm our delivery schedules. 

Will I be charged for delivery?

We only charge you the actual cost of carriage that we pay, and in many cases absorb some of the cost ourselves. The delivery charge is calculated by a combination of weight and volume. In almost all instances it is possible to order several items without increasing the cost of delivery. You can find more information about our delivery methods by using this link https://www.faux-fur-throws.com/content/delivery.html

What do I have to do if I wish to cancel my order?

We ask that you contact us as soon as possible and send a follow-up e-mail confirming cancellation. No orders for bespoke items/sizes can be cancelled once manufacture has commenced, or fabric orders cancelled once the fabric has been cut.

What do I do if I need to return my order?

If any of our products arrive damaged, or parcels in the consignment are missing, please notify us as soon as possible. It is always best when receiving goods to sign for them ‘unchecked’.  Any damaged items will be replaced or refunded as required. If an item is merely not wanted, it can be returned to us for a credit or refund. Please note that you must first contact us to inform us of the return. The item must be in its original packaging and completely unused (including must not have been used for any promotional, photographic or marketing purposes. All returned items are checked prior to refunds/exchanges/credits. Customers are responsible for the cost of returning items; we always recommend using a fully insured and signed-for service.